Customer Support Tickets
Automatically create support tickets via email and webform, track responses, and follow up with AddressTwo
If you're in a business that demands customer support -- whether it's IT and software, or product delivery and fulfillment -- you need to ensure that every question is answered and every customer is satisfied. But as the volume of support issues grow, how can you keep track of it all? Especially for the small business, is email back-and-forth with you and your staff really scalable?
Email Inbox Support
The AddressTwo Ticket Tracking Plugin allows you to create a simple forwarding email address, like firstname.lastname@example.org, and forward that address to our support ticket drop-box. Addy will assign the ticket and categorize appropriately, then email you the exact message that the customer sent adding a few details about the ticket that she created. With a single click you can login and view the resulting ticket, reply, and all your actions are tracked.
Web Form Integration
Coupled with our free contact forms for websites, you can also accept tickets from a support page in your own website. You choose what data to ask for, and who gets notified of the resulting ticket.
AddressTwo is all about SIMPLICITY. Our Ticket Tracking Plugin is no exception. This simple solution gives you an easy yet effective way to start collecting tickets from the web and email in minutes and instantly improve your customer satisfaction.
See AddressTwo in action with these short videos: